How can we help?

Browse the topics below or email us — we usually reply within a few hours.

Orders & Delivery

Tracking, delivery times, and what to expect from your courier.

Payments

How payments and Cash on Delivery work right now on Besco.

Returns & Refunds

Our 7-day return window and how the refund process works.

Account & Security

Signing in, changing your details, and keeping your account safe.

Orders & Delivery

How long does delivery take?
Inside Dhaka: 1–3 working days. Outside Dhaka: 3–7 working days. The expected date is shown on your order page and updates as the seller ships.
How do I track my order?

Open My Orders in your account. Each order has a live status timeline (Pending → Confirmed → Shipped → Out for delivery → Delivered) with timestamps and the courier tracking number once it ships.

Can I change my delivery address after placing the order?

Only while the order is still Pending or Confirmed. After the order is Processing or Shipped, address changes go through support.

Payments

Which payment methods can I use?

At launch we only support Cash on Delivery — you pay the courier in cash when the order arrives. Online payments (bKash, Nagad, card) are coming later.

Is there a delivery charge?

Yes — ৳60 inside Dhaka and ৳120 outside Dhaka. The exact charge is shown on the checkout summary.

Returns & Refunds

What can I return?

Most items within 7 days of delivery if they arrive damaged, defective, or not as described. See the full Refund Policy for items that can't be returned (hygiene, perishables, digital goods).

How do I start a return?
Open the order in My Orders, tap "Request return", describe the issue with photos. Our agent confirms within 24 hours and books a courier pickup.
When will I get my refund?
3–5 working days after the item reaches the seller. For Cash on Delivery orders, the refund credits as Star Points (or bank transfer on request).

Account & Security

How do I sign in?
Enter your registered mobile number — we email a one-time code to your address. You can also set a password from your profile and sign in with email + password.
How do I update my name, email, or phone?
Name: editable from Account → Profile. Email and phone are tied to your verified login and need a support ticket to change.
How do I close my account?
Account → Settings → Danger zone → Close account. This anonymises your profile and signs you out everywhere; order history is kept for legal reasons.

Still need help?

Send us a message with your order details and we'll get back to you by email — usually within a few hours.

Message Support
Call +8801900-000000
Email: contact@bescobd.com
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